Principality Building Society provide financial services and offer savings accounts, mortgages and insurance products. In recent years Principality have recognised a need to concentrate on quality online services and have invested heavily in this area. As a result they are far more competitive in this area and have seen huge increases in customer take-up of their new online services.
Services we have provided
- Regular user experience reviews.
- Critical analysis and review of design.
- Design integration.
- Technical design direction.
Illustrator Christmas e-card that was distributed amongst the 1000 employees.
Flash Video Tutorials
Tutorial videos for helping customers use Principality online banking service.
Uses XML files for story and narrative to piece together video sequences. This allows for simple integration and extensibility.
Usability enhancements with responsive design
We offered a proposal to develop a responsive design for the website. This is to replace the desktop-only website the Principality currently have in place.
Principality desired an in-branch Windows 8 style touch screen app that helped customers with using their online services.